Following the procedures of the Data Protection Act of 1988, this privacy policy details and explains what we do at Sketchaprint with your information. The aim of this policy is to help you understand what data we collect from you, the customer, and how we use it.

The information that you supply

Upon entering into the website (i.e. any url under the domain sketchaprint.co.uk/) you will be asked to either accept or reject cookies [see below]. The default status is always ‘rejected’ & we will not track your data, per GDPR guidelines.

Moreover, when you buy a product from us, as part of the buying and selling process, you also trust us with your personal information. This includes but is not limited to your name, address, email address and credit/debit card details or other payment information.

We must be clear in explaining to you that you are not, nor will you ever be, required to share this information with us. But, by not doing so we will not be able to supply you with our products or respond to your queries.

What we do with your information

From your usage of the site, we will retain your information in a secure database. Your data is used as part of a larger picture, to gain insights about how all of our customers use our site. This data is analysed and used over time to give you the best user experience and allow us to create a more personalised experience for each customer.

As we use Google Analytics, we must declare that Google uses the data collected by us. To see how Google uses this data when you use our partners’ sites or apps, click the following link: www.google.com/policies/privacy/partners/

Cookies

Part of the personalisation comes with accepting cookies. With your acceptance, cookies are usually downloaded onto your computer whenever you visit a website. They are files that can remember your preferences and record what you have put in your shopping basket. There is no requirement whatsoever for you to accept cookies when using any site, and it will make no difference to your shopping experience. As said, it is only there to help us understand the behaviours of our customers, so we may better our service.

Consent, Erasure & Disclosure

When you place an order/complete a transaction/verify your payment option/arrange for delivery, you consent to our site collecting and securely storing that information. If you choose to submit a query, or ask for custom work, or even ask a question or leave a review, you also consent to us storing your information. Even though we only store card details for a very limited time, as required for security purposes, you also may withdraw your consent to us holding your information at any time after you have received your goods, and request erasure/removal of this data.

However, this does not include any data we are obligated to keep for administrative, legal or security purposes.

Furthermore, if required by law we will disclose your personal information. This includes when violating our Terms & Conditions.

Third Party Services

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by them.

Please note that certain providers may be located in a different country than you or us and that your information may, therefore, be held or transferred overseas. Your information may also become subject to the laws of the jurisdiction in which that service provider is located.

When you click on links that navigate you away from our site, we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

• Web Services
  Our online store is hosted on Bluehost using WordPress. Woocommerce provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Bluehost’s data storage, databases and the general Bluehost application. We are informed they store your data on a secure server behind a firewall.
• Payment Services
  We offer customers the opportunity to purchase online through PayPal Inc. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
• Distribution Services
  We exclusively use Royal Mail as our distribution provider for all deliveries. 

Website Links

When you click on hyperlinks in our store (including but not limited to social media websites, such as Facebook, X, Instagram), they will direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements beforehand. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

Please remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Security

Confidentiality and security are our highest priority and we take precautions to protect and safeguard the information we collect from you.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. This includes but is not limited to SSL encryption throughout our website, anti-virus software, firewalls and other related cyber-security facilities.

However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Changes to this Privacy Policy

We reserve the right to modify this policy at any time so please review it frequently. When any changes are made they will be immediately updated on our website.

Acceptance

This policy applies to all the services that we provide. Whenever you use our service or place an order you are agreeing to this policy. If you have concerns about our handling or processing of your data, you may contact the Information Commission Office at ico.org.uk

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information then contact us via our online contact form.